Frequently Asked Questions
Everything you need to know about your luxury shopping experience with Faiza Saqlain.
What is the standard delivery timeline for my order?
Unstitched collections are typically dispatched within 5-7 working days, while our luxury formal and bridal wear can take anywhere from 8 to 12 weeks depending on the intricacy of the handwork.
Do you offer international shipping?
Yes, we ship worldwide via reliable couriers like DHL and FedEx. Shipping costs are calculated at checkout based on the destination and the weight of the package.
Can I request custom measurements for my outfit?
We offer custom stitching services for our luxury formal and bridal categories. You can provide your specific measurements in the notes section or contact our customer care team for a detailed measurement form.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Bank Transfers, and Cash on Delivery (COD) for orders within Pakistan.
What is your return and exchange policy?
Due to the delicate nature of our handcrafted garments, we do not offer returns or exchanges unless the product is received in a damaged condition or an incorrect item was sent. Please report any issues within 24 hours of delivery.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the courier's website to monitor your shipment's progress.