Returns & Exchanges

Faiza Saqlain Official strives to ensure customer satisfaction; however, due to the delicate nature of our handcrafted luxury couture, we only accept exchanges for items that are damaged or incorrectly fulfilled. Please note that customized orders and sale items are final and cannot be returned or exchanged.

Return Process

• 1.
  Initiate Request

  Contact our customer support team within 24 hours of delivery via email or WhatsApp, providing your order number and clear photographic evidence of any defects.

• 2.
  Quality Review

  Our quality assurance department will review your claim within 3-5 business days to verify the production fault or shipment error.

• 3.
  Secure Packaging

  Once approved, please pack the item in its original packaging with all tags, labels, and the original invoice included to ensure the exchange is processed.

• 4.
  Dispatch & Exchange

  Ship the parcel back to our designated warehouse; upon receipt and final inspection, we will dispatch your replacement or issue a store credit for future use.